When I send the files, which format should they be in?

Answer:
For higher compatibility, we work only with 16 and 24 bit files at 44.100 KHz.
The files have to be .WAV or .AIF. Make sure that a file extension is present to each file (e.g. your file is named ‘lead-guitar.aif’ and not ‘lead-guitar’).

If you want to upload your music to our Drop Box, you have to compress the folder containing all the files. Make a .zip file which will be compatible with any computer’s operation system. You can send several .zip files but each file cannot be greater than 2GB.

To know more on how to prepare your music to be mixed and mastered visit our how to guide

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What happens if you are not able to open the file I sent you?

Answer:
Keep a copy of whatever you send us, so in case this happens we will be able to show you what went wrong and what to do to fix the problem. Before you send us the files you can check that everything works properly by opening a new session on your music software and importing all the files as we will do when we receive your files: if it works well on your system it will work on ours’.

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I like the mix but I would like some parts mixed differently, is that possible?

Answer:
Yes, by using Feedback. This tool enables you to deliver feedback to our engineers.

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How can I give feedback on the finished mix to have an engineer make this on the mix?

Answer:
Use Feedback. This tool enables you to deliver feedback to our engineers.

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How many times I can give my feedback on a song?

Answer:
You can give feedback as many times as you like. Usually, if feedback is required, one feedback sessions are the maximum required for a perfect result (first feedback is included with our mixing service)
For each feedback you do you have to go through the feedback procedure (form and payment).
In most cases our clients are happy with the result and don’t need any adjustments on the mix.

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Strange Cases

Answer:
In case we receive a song that we believe is a “strange case”, we will contact you to find out more. Before the work is clear and the right payment has been made for the job we won’t proceed with the mixing.
Example Cases:
1) Your song is 15 minutes long and sounds like 3 songs put one after the other.
2) You have made a payment of £95 requiring us to mix a song for you. Your song has more than 48 audio tracks (this means you should have paid £130)

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How long will it take to have my music mixed?

Answer:

With our standard delivery time we deliver our mix singles and mastering service between 5 to 10 days, mix albums and eps within 15 days from the date of receiving your order, payment and audio files. We also offer a express service for a even faster delivery time, see delivery option.

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I need my song mixed ASAP; can you deliver my song in less than 10 days?

Answer:
Yes: we provide an express service.
We are able to deliver the mix of your song within 48h from when we receive your audio files.
Select Express Service in the delivery time option at the moment you purchase the mixing or mastering service.

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If I make a payment and later decide to cancel the session will I be refunded?

Answer:
No, this won’t be possible. The funds you have paid to us will be usable as credit for 2 months from your purchase with any of our services. After that period your credit will expire.

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